Frequently Asked Questions

Are tickets sent electronically?

In most cases, yes. Some memberships and the National Parks Pass require physical tickets to be mailed, and for these kits we ask that you give us at least 2-3 weeks lead time before your preferred trip date. For all other locations, tickets will be delivered by email usually within 24 hours of trip planning form submittal.

What is your return policy?

Kits are service reservation digital products and have no cash value. As long as you haven’t planned your trip and your kit order is less than 2 weeks old, we can issue a full refund. If your kit is over 2 weeks old, we can issue a full store credit which can be used on other approved field trips if your school allows this, or we can cancel and refund the order minus a $30 cancellation fee per kit. Once tickets are purchased and/or after the kits expire (one year from the date of purchase) there can be no refunds, returns, or store credits granted or used.

How long does it take to get the kits?

This depends largely on the processing time of the individual schools. Once your school orders online they will automatically and immediately receive a confirmation kit email to forward to you which contains all of the instructions you need to plan your trip. Once you plan your trip by submitting the trip planning form, tickets are usually emailed or mailed within another 1-2 business days, with the exception of some locations which require more time.

How long do I have to use my kits?

Kits are service reservation digital products and have no cash value. They expire one year after the date they were purchased. It is best to use your kits relatively soon after their purchase date to make sure you don’t hit the expiration date. Kits cannot be used, returned, refunded, or converted to store credit once they are expired, no exceptions.

Why can’t kits be used past their one year expiration?

There are many regulations and reporting requirements that we have to meticulously follow in order to continue to support the schools. These regulations and requirements come from the federal, state, and school levels. The schools maintain control over how kits are used during their one year lifetime, and our relationships with the schools dictate many of the policies we have to enforce. We’ve had to have a one year use policy since the beginning, as stated in our kit emails and on the trip planning form. Over the years, these regulations have tightened even more due to the pressures of educational politics and the viability of school choice, and we can no longer make exceptions like we used to. As the schools navigate these issues for the sake of their families, we’ve also made changes to ensure we are able to provide these field trips to future students for as long as possible. Thank you for understanding!

What’s included in the cost of your kits?

There is a lot of work that goes on behind the scenes to create and support these field trips. Ticket purchasing fees from the locations, taxes and/or shipping, merchant processing fees, Master Explorers hosting, purchase order processing and invoice management, reservation planning, trip organizing, location liaison dedication, change/cancellation fees, and one year of kit insurance for unexpected ticket price increases are all included in the kit price. We check location prices and offers multiple times throughout the year, and will always lower prices whenever we can. Providing the best field trips and excellent customer service are super important to us, and every penny of the kit cost goes to that end. Thank you!!

What about COVID?

Kits purchased before the COVID closures were given an extra year of use upon reopening. This was to match the ticketing policies of the locations, who, almost without fail, extended their expiration dates by a year. Since locations reopened beginning in October 2020 and through April 2021, this means that all kits purchased before or during the COVID closures were usable through April 2022. We continued to give medical exceptions through April 2023 where possible for locations we still worked with. There are no longer any exceptions due to COVID closures or complications.

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