Frequently Asked Questions
Are tickets sent electronically?
In most cases, yes. Some memberships and the National Parks Pass require physical tickets be mailed, and for these kits I ask that you always give me at least 2-3 weeks lead time before your preferred trip date. For all other locations, tickets will be delivered by email usually within 24 hours of trip planning form submittal.
What is your return policy?
As long as you haven’t planned your trip and your kit order is less than 2 weeks old, we can issue a full refund. If your kit is over 2 weeks old, we can issue a full store credit which can be used on other approved field trips if your school allows this, or we can cancel and refund the order minus a $25 cancellation fee per kit. Kits are service reservations and have no cash value. Once tickets are purchased there can be no refunds.
How long does it take to get the kits?
This depends largely on the processing time of the individual schools. Once your school orders online they will automatically and immediately receive a confirmation kit email to forward to you which contains all of the instructions you need to plan your trip. Once you plan your trip, tickets are usually emailed or mailed within another 1-2 business days, with the exception of some locations which require more time.
What’s included in the cost of your kits?
There is a lot of work that goes on behind the scenes to create and support these field trips. Ticket purchasing fees from the locations, taxes and/or shipping, merchant processing fees, Master Explorers hosting, purchase order processing and invoice management, reservation planning, trip organizing, change/cancellation fees, and one year of kit insurance for unexpected ticket price increases are all included in the kit price. I check location prices and offers multiple times throughout the year, and will always lower prices whenever I can. Providing the best field trips and excellent customer service are super important to me, and every penny of the kit cost goes to that end. Thank you!
How long do I have to use my kits?
Kits expire one year after the date they were purchased. If an unforeseen challenge has prevented you from using your kit, please fill out a trip planning form and include an explanation in the comments. It is best to use your kits relatively soon after their purchase date to make sure you don’t hit the expiration date.
How it Works
Choose the Field Trip you want to take.
There are no age limits.
Order the kits you want through your school.
Explorer Field Trips is a Materials/Product vendor with most schools.
Wait for your school to place the order.
Your school will immediately receive the kit email once they place the order and will forward it to you.
Plan your trip.
Each kit comes with Kit Materials Vault access and order number details. Kits are good for one year. When you’re ready to plan your trip, fill out the trip planning form linked to in your kit email.
Start a project and go on your trip!
Do one or all of the projects, or create your own, and submit them for publishing on the Master Explorers page.
Have a blast!
There are many kits to choose from.
And you can purchase the same kit over and over and always have a new experience!
I’m Rachel Logan. I grew up in the East Bay Area of California and loved getting out and exploring the world! I traveled a lot with my family and alone, and eventually found myself working on a degree in science education at Brigham Young University in Utah. I met my husband, Shiloh, there and we were married in 2005. Less than five years later we had 4 sweet kiddos!
Shiloh had seasonal jobs for the first 10 years which meant we moved a lot. I knew from early on that some of my children weren’t going to thrive well in a traditional public school setting, and I homeschooled them from the very beginning. That gave us lots of time to explore all the new places my husband’s work took us! I also spent time developing a homeschooling blog to help families transition to homeschooling, and got involved in the homeschooling community on every level I could.
At the end of 2014 we finally settled down in Bakersfield, California. We lived here a few times over the course of our travels and have always said it felt like home. My husband started a pest control company, and I discovered independent study charter schools and it felt like a good fit for us.
It wasn’t long before I realized that there weren’t any field trip options for those who love to dive in deeper than you can typically go when you’re with a school-organized group. I worked hand in hand with the schools to develop a program that worked for them and us, and Explorer Field Trips was born, the first field trip company of its kind! Since then, it’s taken off and even created opportunities for other family-run businesses to join the industry! I couldn’t be happier to see so many families out learning!
I always want every trip to go as seamlessly as possible, and am always trying to come up with new ideas to benefit our families. I have loved every minute of providing these trips and working with the schools! I’m committed to your happy travels!
Thanks for being part of the Explorer Field Trips family!!